Lead the APAC Technical Support team in delivering real-time support to SAMs, SPMs, FSEs, Parts, and Customers.
Manage technical escalations, driving timely resolution in collaboration with Product Line, Engineering, and Global Technical teams.
Ensure root cause analysis (RCA) and corrective actions are executed and shared to prevent repeat issues.
Uphold safety, compliance, and quality standards in all technical interventions.
Drive standardization of troubleshooting guides, tools, and processes across APAC.
Build and expand the knowledge base to capture field learnings and best practices.
Act as the technical interface to customers on escalated or complex cases.
Lead, coach, and develop a diverse regional Technical Support team.
Leverage data analytics to improve First-Time Fix Rate (FTFR), Mean Time to Resolution (MTTR), and case closure cycle time.

Bachelor’s or Master’s degree in engineering (Electrical, Controls, or related field).
12+ years’ experience in technical services, field engineering, or product support, preferably in energy or industrial sectors.
Proven track record in managing regional or cross-country technical teams.
Expertise in failure analysis, troubleshooting, and technical escalation management.
Familiarity with GE Vernova systems and tools (e.g., ServiceMax, Salesforce, technical knowledge systems) preferred.
Strong communication and stakeholder management skills across cultures.
Willingness to travel regionally (30–40%).

APAC Technical Support Leader

Key skills