Key skills
Communication
About this role
Role Overview
- Respond to issues through calls, chats, tickets, and emails
- Diagnose production-level issues and identify trends
- Collaborate with internal teams and vendors for timely resolution
- Serve as a voice for users partnering with the Product team
- Create, update, and maintain Support knowledge-base content
- Perform other duties as needed to support team and organizational success
Requirements
- Associate's degree or equivalent relevant experience
- 2 plus years of customer support experience working directly with customers in a support or service capacity
- Excellent communication and organizational skills
- Ability to thrive in a fast-paced environment requiring constant prioritization
- Strong written and verbal communication skills
- Ability to remain effective under pressure and navigate tight deadlines
- Ability to make decisions and exercise discretion when appropriate
- Preferred Qualifications: Banking/Fintech experience, comfortable with technology and open to learning new tools
Benefits
- Competitive salary
- Eligibility for incentive awards based on individual and business performance
- Comprehensive range of benefits
- Health insurance