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Customer Service Banking Specialist at CSI | JobVerse
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Customer Service Banking Specialist
CSI
Remote
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Customer Service Banking Specialist
United States
Full Time
1 week ago
Visa Sponsor
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Key skills
Communication
About this role
Role Overview
Respond to issues through calls, chats, tickets, and emails
Diagnose production-level issues and identify trends
Collaborate with internal teams and vendors for timely resolution
Serve as a voice for users partnering with the Product team
Create, update, and maintain Support knowledge-base content
Perform other duties as needed to support team and organizational success
Requirements
Associate's degree or equivalent relevant experience
2 plus years of customer support experience working directly with customers in a support or service capacity
Excellent communication and organizational skills
Ability to thrive in a fast-paced environment requiring constant prioritization
Strong written and verbal communication skills
Ability to remain effective under pressure and navigate tight deadlines
Ability to make decisions and exercise discretion when appropriate
Preferred Qualifications: Banking/Fintech experience, comfortable with technology and open to learning new tools
Benefits
Competitive salary
Eligibility for incentive awards based on individual and business performance
Comprehensive range of benefits
Health insurance
Apply Now
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