Service Training Consultant

Role Overview

• Conduct Cat Technology Training: Deliver hands-on and theoretical training for various Cat Technologies (Grade Control, Remote Control, Autonomy, etc.) to dealers and Customers.
• Collaborate with dealers, customers, Demonstration & Learning Centers (DLC’s), and the worldwide technology instructor team to lead the coordination of training events.
• Ensure participants understand the operating principles, maintenance/ repair requirements, and best practices for each technology.
• Guide participants in system diagnostics, troubleshooting, and optimization.
• Learning Solutions Development: Lead the development of customized training solutions in partnership with the machine & technology product groups.
• Ensure that learning materials are up to date with the latest machine models, technologies, and system enhancements.
• Develop both instructor led and e-learning content, tailored to meet various learner needs.

Requirements

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Extensive experience installing and troubleshooting Cat technologies such as Grade Control, Remote Control, and Autonomy.
• Delivering training on complex topics to dealers, customers, or internal audiences.
• Associate’s degree in a technical field or minimum 5 years technical experience servicing Caterpillar equipment and technology.
• Working knowledge of Caterpillar Systems such as SIS, PRWB, VisionLink, E.T., etc.
• Familiar using Adobe InDesign, Illustrator and 3D Mockup and SAP 3D software.
• Mining and or Construction Industry product application experience.
• Caterpillar Instructor Accreditation Program (CIAP).
• Proven ability to adjust and effectively train multi-cultural audiences.
• Positive attitude of responsibility, safety and keeping standards high.
• Passionate about people development.
• Spanish or other language capabilities are a plus.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement