Partner with Account Managers to build accurate, production-ready, and client-facing estimates
Communicate directly with vendors and suppliers to verify pricing, confirm inventory availability, and validate production timelines
Negotiate pricing when applicable to protect and maintain healthy project margins
Ensure all estimate details align with client requirements, packaging needs, shipping specifications, and feasibility constraints
Identify and include all necessary line items such as special packaging, rush charges, less-than-minimum fees, and additional handling costs
Create shipments and generate accurate shipping rates and tax calculations based on project specifications
Include relevant Terms & Notes to ensure clear internal and external alignment
Add Estimated Future Charges when applicable to provide full financial transparency
Proactively follow up after estimates are shared to clarify questions, adjust details, and ensure client-facing teams are supported
Identify potential risks or discrepancies early and resolve them before they impact production, cost, or client experience
Maintain strong documentation within Brilliant’s internal systems to support a seamless transition into production
Contribute to process improvements that streamline workflows and elevate the estimating experience for both clients and internal teams

2+ years of experience in estimating, production planning, quoting, or a similar logistics-focused role in a fast-paced, client-facing environment
Exceptional attention to detail and strong ownership over your work
Ability to work quickly and accurately under tight timelines
Financial awareness with a strong focus on maintaining healthy margins
A proactive, solutions-oriented mindset with a collaborative approach
Strong written and verbal communication skills, with the ability to clarify complex details in simple, client-friendly terms
Comfort working in a dynamic environment with shifting priorities
Familiarity with project management tools such as Wrike or Asana and ticketing systems such as Zendesk, Intercom, or Front is a plus

Account Associate

Key skills