Key skills
AISaaSCRMLeadershipCustomer SuccessSales
About this role
Role Overview
- Define and own Boldr’s category and market narrative
- Lead the evolution of Boldr from traditional outsourcing provider to modern CX solutions partner
- Develop clear, differentiated messaging that resonates with CX and operations leaders
- Ensure consistency in how Boldr is represented across all market touchpoints
- Build a repeatable, scalable pipeline engine aligned to revenue goals
- Translate positioning into GTM strategies that drive qualified pipeline and accelerate deals
- Partner closely with Sales, Customer Success, and RevOps to ensure alignment between marketing activity and revenue outcomes
- Establish Boldr’s presence within key CX ecosystems, particularly across SaaS and eCommerce communities
- Translate partnerships and relationships into structured, repeatable GTM motions that drive pipeline
- Build a campaign engine that translates insights and expertise into scalable demand
- Develop thought leadership that reflects Boldr’s perspective on CX, AI-enabled service delivery, and modern outsourcing
- Partner with RevOps to establish clear visibility into marketing’s impact on pipeline and revenue
- Lead and develop a global marketing team
- Design the team structure over time as the function scales, including leveraging global talent
Requirements
- 10–15+ years of marketing experience, including senior leadership roles
- Proven experience leading or materially contributing to category repositioning or market narrative development
- Demonstrated ownership of, or significant impact on, pipeline generation and revenue outcomes
- Experience in consulting, services, or other complex solution-based sales environments
- Background in CX, outsourcing, or adjacent industries is strongly preferred
- Experience building and scaling marketing functions and teams
- Track record of working closely with Sales, Customer Success, and RevOps to drive GTM alignment
- Experience leveraging partnerships, ecosystems, and community-driven GTM motions
- Experience working with CRM and marketing systems, with strong familiarity with HubSpot preferred