Vice President, Product and Technology Operations

Role Overview

• Set the strategy and execution model for Technology Operations, driving adoption of standards and operating practices across product and engineering functions.
• Establish and maintain the operating rhythm, cadence, and governance that keeps product, engineering, cloud engineering, and architecture aligned and moving.
• Represent operational risk and delivery confidence to senior leadership, ensuring strategic priorities are translated into disciplined, measurable execution.
• Lead end-to-end product lifecycle management including NPI, EOL, and PDLC governance across the technology organization.
• Drive engineering capacity planning, resource management, delivery risk visibility, and cross-team dependency resolution.
• Oversee roadmap intake, confidence reporting, and trade-off decision support to enable informed executive decision-making.
• Own Release Management by defining release content and business value and governing whether a release is fit and approved for General Availability.
• Maintain architecture governance, decision records, and technical risk assessment across major platform initiatives.
• Partner with Security and Compliance teams to ensure release governance and architecture decisions reflect FICO's regulatory and risk obligations.
• Lead operationalization of strategic initiatives from General Availability through scaled customer adoption.
• Drive customer migration planning, sequencing, and value realization for the most strategic accounts.
• Oversee process and workflow optimization across technology teams to accelerate delivery and improve outcomes.
• Build and maintain insights, dashboards, and executive decision-support narratives that drive accountability and action in partnership with the Software Insights team.
• Manage the product execution environment across Aha, Jira, GitHub, and the Product Database, ensuring standards, governance, and data integrity.
• Define and track metrics that enable speed and confidence across all operational functions.
• Recruit, develop, and retain a high-performing team of technical operations leaders and specialists with clear career paths and accountability.
• Build a culture of psychological safety, continuous improvement, and operational excellence across all functions.
• Partner closely with leaders across Product, Engineering, Architecture, and Global PMO to ensure seamless cross-functional collaboration.

Requirements

• Extensive senior leadership experience in product or engineering operations, product management, or a related function within a software or SaaS organization.
• Proven track record of building operational functions from the ground up and driving cross-functional alignment in complex, matrixed environments.
• Deep understanding of the software development lifecycle with ability to use tooling and data to drive visibility and accountability.
• Proficiency with product and engineering platforms such as Aha, Jira, and GitHub, with experience maintaining governance and data integrity.
• Demonstrated ability to translate strategic priorities into disciplined, measurable execution across large-scale engineering and product organizations.
• Proven success driving roadmap confidence, release quality, and customer adoption outcomes through systematic operational improvements.
• Exceptional ability to operate in matrixed structures where influence is earned through partnership rather than authority.
• Strong track record of building productive working relationships across product, engineering, architecture, and business functions.
• Clear and confident communicator who operates fluidly with executives and practitioners alike.
• Proven ability to craft compelling executive narratives that drive accountability and action across senior leadership teams.
• Deeply invested in team development with a proven ability to build cultures of accountability, psychological safety, and continuous growth.
• Experience defining clear career paths and developing the next generation of operational and technical leaders.
• Familiarity with AI-assisted development practices and developer productivity tooling as a means to accelerate engineering velocity.
• Experience in regulated industries, particularly financial services, with understanding of compliance and risk obligations.

Tech Stack

• Cloud

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.