Install, configure, and upgrade company software within customer and internal environments.
Support system and platform upgrades, including migrations and versioning.
Provide technical support for customer environments and act as a liaison with customer IT teams.
Assist with new system installations and environment set up.
Support internal development and QA environments.
Assist with database administration, backups, configuration, and troubleshooting.
Maintain clear and repeatable technical documentation for environments and processes.
Contribute to process improvements, automation, and proactive technical services.

Experience supporting enterprise applications running on Progress OpenEdge, SQL Server or Oracle in production environments.
Windows Server administration experience.
Understanding of database administration concepts and principles.
Experience with software deployment, upgrades, and environment management.

Product Support Technician

Key skills