Travel daily to customer sites to perform troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment.
Provide Remote Technical Support to assigned Top customers.
Provide start-up support for end-users who receive a new machine from an OEM with a Nordson Packaging system.
Complete Corrective Action Reports for all Warranty issues.
Conduct formal and informal training classes.
Complete accurate service reports/service tickets after customer visits in a timely manner.
Responsible for auditing, documenting and updating customer installed base line survey information for our database.
Report any customer complaints about our equipment performance to assigned Field Service Supervisor.
Participate in joint visits with the sales team, Field Service Supervisor, and other internal team members to assist with sales opportunities or voice of customer information gathering.
Upsell customers on aftermarket parts or services (eg TrueBlue PM Program).
Participate in ongoing training of our products.

College degree in a Technical Program preferred.
Strong Mechanical & electrical knowledge/understanding.
Strong knowledge of pneumatic & hydraulic systems/components.
Strong ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic & pneumatic schematics, electrical schematics, and wiring diagrams.
Familiarity with using common tools and equipment (i.e. Multi-Meter).
Comfortable working with hi-temp, hi-pressure, and hi-voltage equipment (240VAC – 480VAC).
Comfortable working onsite alone with tools to assist customers.
Comfortable with upselling customers on new products and technologies.
Effective clear concise oral & written communication skills.
Excellent computer knowledge: MS Office, Outlook, MS Teams, Concur, SAP, SAP C4C, Concur etc.

Field Service Technician II

Key skills