Junior Technical Support Engineer

Role Overview

• Monitor and manage shared support channels, including the support mailbox and related platforms
• Review incoming client and internal requests to ensure timely acknowledgment and tracking
• Organize, document, and maintain records of ongoing support issues
• Communicate professionally with clients and provide timely updates
• Gather required information to assess and address issues
• Assist in triaging and prioritizing requests based on urgency and impact
• Coordinate with internal teams for timely resolution
• Maintain ownership and consistent follow-up on open items
• Participate in remote troubleshooting sessions where required
• Document actions, status, and next steps clearly
• Escalate issues when deeper technical review or onsite support is required

Requirements

• Bachelor’s degree in Electronics Engineering, Computer Engineering, IT, or a related field
• Basic understanding of: Electronics fundamentals
• Computer systems
• Networking fundamentals
• Exposure to JavaScript is a plus (not mandatory)
• Strong verbal and written communication skills in English
• Ability to manage multiple tasks and stay organized
• Strong follow-up and ownership mindset
• Good judgment in prioritization and decision-making
• Willingness to learn and adapt
• Ability to work independently and as part of a team