Responsible for ensuring clients and patients receive superior service
Manages the day-to-day client relationship
Accountable for core service delivery for clients working cross-functionally with all operational teams
Proactively reviews performance metrics to promote client satisfaction, profitability, and retention
Utilizes technology, tools, processes and resources to anticipate and exceed clients' needs and expectations
Collaborates with Account Directors on client activity, expectations, and service needs
Manages day-to-day client relationships through comprehensive knowledge of client’s benefit plan and product offerings
Daily interaction with clients, consultants and producers providing preventative consultation, analysis, and issue resolution associated with core services
Responsible for timely and accurate management and execution of all client benefit requests
Accountable for new group and specific product implementations

Bachelor’s degree in related field or 11 to 14 years of experience
5-8 years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience
Excellent PC skills including Microsoft Office and Internet experience
Excellent verbal and written communication and presentation skills
Strong analytical and problem solving skills
Strong focus on book of business client satisfaction and client retention results
Demonstrated ability managing projects, utilizing proven project management processes
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Ability to travel overnight up to 20%

Account Manager

Key skills