Customer Care Representative
United States
Full Time
1 week ago
$20 - $21 USD
No Visa Sponsorship
Key skills
CRMCommunicationProblem SolvingSales
About this role
Role Overview
- Provides outstanding service to customers by responding to a high level of inbound calls
- Engages customers to ensure complete understanding of the issues
- Builds rapport with customers and call center team members
- Utilizes job-specific software, databases, and tools appropriately
- Assesses customer needs and makes sales recommendations
- Participates in training and learning opportunities
Requirements
- High school diploma or GED
- 2-4 years of customer service or inside sales experience
- Outstanding relationship management skills
- Excellent listening communication and problem solving skills
- Proficiency with Microsoft Office
- Typing proficient
- Working knowledge of Microsoft Dynamic for CRM or similar software systems
Benefits
- Medical, Dental, Vision, Life & Disability Insurance
- Maternity & Parental Leave
- Flexible Spending Accounts
- Discounted Stock Program
- 401K
- Employee Awards
- Employee Assistance Plan
- Wellness Incentive
- Tuition Assistance
- Career Pathways