Play an integral role in ensuring the success and satisfaction of our valued customers
Provide front-line support, follow-up and assist with resolutions ensuring customer satisfaction
Process orders and handle customer inquiries by providing general and technical information
Ensure the timely processing of customer quotes, ensuring accuracy and pricing
Help to assess and research customer issues and resolve them in a timely manner
Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations
Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders
Communicate with customers on discrepancies and/or delivery conflicts
Provide support for account management and help maintain strong customer relationships
Participate in training sessions to enhance product knowledge and customer service skills
Participate in a safe and harmonious working environment
Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
Other projects and assignments, as needed

High School degree or GED equivalent required
Bachelor’s degree or additional studies in Business, Engineering, or a related area is a plus
Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired
Previous experience within customer service within a manufacturing / production environment would be a plus
Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence
Demonstrated track record of being a self-starter or being resourceful
Excellent communication and time management skills
Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy
Ability to multitask and prioritize projects under tight time deadlines
Proficiency in Outlook, Excel, and Word
Knowledge or exposure to ERP systems and shipping software a plus

Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

Customer Service

Key skills