Provide strategic leadership across the accounts
Lead in the delivery of significant profitable growth through new and existing client contracts and relationships
Lead innovation across all soft services
Identify opportunities for organic growth and new business
Client development and retention through pro-actively building long lasting client relationships
Lead and grow the operations team members to deliver all contractual requirements
Encourage idea generation to improve service delivery
Develop and deliver a robust site strategic development plan
Drive operational excellence and therefore an efficient operating model
Provide guidance, drive, support, and goals for the designated service category teams
Own, define, maintain, and manage account development plans
Lead change management process and associated Service Level Agreements (SLAs)
Track and monitor performance metrics and indicators for the site
Identify and implement improvements where necessary
Deploy compliance processes locally and identify/escalate operational risks to governance teams

Considerable experience in a FM leadership senior management role
Facilities degree or background
Experience in corporate industry sectors
Proven experience of managing a high profile, quality led P&L contracts
Experience of leading a large team and significant budget
Significant experience within a multi service FM environment
Excellent relationships management at all levels
High level of Health and Safety knowledge
Essential Experience in the Soft Service FM sector
P&L Ownership for a portfolio of contracts
Develop and maintain strong relationships with Clients
Management experience across a broad sector of Clients (Public and Private Sector)
Experience in working in a Client demanding environment
Ability to manage and coordinate from a distance/ remotely
Experience with working in a diverse and inclusive business
Conversant with IT Packages including but not limited Microsoft Office
Excellent communication skills
Ability to motivate others in the Soft Services environment

Senior Director, Account Management

Key skills