Lead Care Manager

Role Overview

• Maintain ongoing caseload of families through the utilization of evidence-based approaches to promote engagement and achievement of health goals
• Use relationship-based and trauma-informed strategies to support families with healthcare navigation, social support coordination, and addressing barriers — understanding that many families involved in child welfare have lived experiences causing them to be initially hesitant or distrusting of systems
• Conduct periodic telephonic and SMS outreach to ensure timely follow-up with family members
• Work with families to identify health and wellness goals, incorporating them into family-centered Care Plans aligned with CalAIM ECM requirements
• Support clinical team members (nurse care managers, behavioral health specialists, medical providers) with care coordination and delegated tasks
• Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with supervising clinical staff before taking clinical actions
• Consistently meet monthly encounter and documentation metrics to ensure compliance with health plan regulations (LA Care, HealthNet, Molina)
• Identify and break down barriers ensuring families' continuation with the program and successful navigation of child welfare proceedings
• Assist families in securing connections to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups across physical health, behavioral health, substance use treatment, housing, and family stabilization services
• Coordinate care management appointments through collaboration with external and internal providers, child welfare social workers, legal advocates, and court personnel
• Utilize care management platform and internal collaboration tools to document encounters, track care plans, and coordinate with team members
• Conduct face-to-face meetings with families at courthouse locations, particularly for initial referrals and comprehensive assessments, to establish trust and rapport
• Meet families in courthouse, community, and home settings throughout the care journey

Requirements

• 2+ years of case management or care coordination experience (experience with child welfare, justice-involved populations, or family-serving programs strongly preferred)
• You are physically located in Santa Barbara, California
• Reliable transportation for regular engagement at courthouse, community-based organization, and partner locations multiple times per week
• A quiet, HIPAA-compliant and internet-connected home workspace for remote work
• High degree of empathy and cultural humility
• Ability to work collaboratively in a multidisciplinary team
• Strong organizational skills and attention to detail
• Ability to remain patient and professional when faced with adversity or complex family dynamics
• Strong technical skills and comfort with technology innovation, including experience with CRM databases, care management platforms, basic Excel, Word, email, and video conferencing
• A valid California driver's license and auto liability insurance

Benefits

• Comprehensive health, vision, and dental insurance
• 401(k)
• Mileage reimbursements for your on-site engagement days
• Flexible vacation policy — take the time you need to recharge
• We provide all of the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth in a fast-scaling organization