Key skills
SaaSCustomer SuccessAccount Management
About this role
Role Overview
- Own a portfolio of Private Operator clients
- Drive retention and growth through uncovering opportunities
- Build strong relationships with clients
- Support onboarding efforts and ensure smooth launch
- Monitor client engagement and reduce churn
- Share insights with internal teams for product improvement
- Travel to meet clients and attend events
- Collaborate with cross-functional teams to deliver seamless experience
Requirements
- Customer Success experience
- Experience onboarding clients in a SaaS environment
- Familiarity with HubSpot
- Organizational skills to manage multiple projects
- Willingness to travel 3-5 times per year
- Ability to balance quick wins with long-term success
- Experience in Customer Success, Account Management, or client-facing roles in a fast-paced environment
Benefits
- Flexible work arrangements
- Professional development opportunities