Analyse and identify the linkages and interactions between the component parts of an entire system.
Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
Develop skills outside your comfort zone, and encourage others to do the same.
Effectively mentor others.
Use the review of work as an opportunity to deepen the expertise of team members.
Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Bachelor’s degree in Computer & Information Science, Management Information Systems, or similar field.
Minimum 5 years of relevant experience in cloud, infrastructure, or IT transformation roles.
Experience leading large-scale cloud platform initiatives, including strategy, architecture, and design.
Proven track record guiding transformational IT projects in Architecture, Engineering, Operations, Security, and Digital Adoption.
Strong proficiency with Cloud Management Platforms and automation technologies.
Knowledge and application of DevOps principles, tools, and practices.
Experience designing scalable, secure, and efficient cloud environments.
Familiarity with container, storage, and database services (accredited training preferred).

Manager, ServiceNow – Cloud & Infrastructure Operations

Key skills