About this role

Act as a trusted technical advisor, delivering measurable business value
Optimize customers' technical health and mitigate risk
Build enduring relationships by translating operational goals into technical solutions
Foster collaboration with Sales, Support, and Product teams during critical incidents
Manage customer communications and expectations to successful resolutions

5+ years experience in a technical customer-facing role such as technical account management, solutions consulting, or customer success
Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience
Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations
A data-informed approach to understanding customer needs
Strong English written and verbal communication skills
A team player who thrives in a fast-paced environment

Technical Account Manager

Key skills