Lead governance of SPM’s global strategy, transformation roadmap, objectives and OKRs
Drive scorecard development, KPI tracking, maturity models and performance reporting
Build structured communication channels into Customer Operations and other stakeholders
Work with SPM leadership to translate strategy into detailed workstreams and milestones
Introduce new processes, frameworks and tools across regions and partners
Ensure strategic initiatives are monitored, reviewed and delivered to plan
Support quarterly business reviews and strategic forums with data and insights
Act as a central coordination point for cross-functional alignment
Coordinate opportunities for innovation and introduction of AI enabled tools for efficiency

2–5 years’ experience in PMO, transformation, strategy execution or portfolio management
Strong understanding of governance frameworks and KPI/OKR methodologies
Skilled in structuring processes and communicating complex topics clearly
Ability to manage senior stakeholder expectations and drive accountability
Highly analytical, structured, and comfortable working with data
Proficiency in Excel, PowerPoint and data-driven reporting
Process-oriented mindset with a passion for structure and clarity
Experience working in a global function or across multiple regions (Nice to Haves)
Exposure to strategy teams, business transformation or organisational design (Nice to Haves)
Telecoms or technology background is beneficial but not essential (Nice to Haves)
Experience with AI driven efficiency (Nice to Haves)
Experience with AI & innovation introduction for efficiency (Nice to Haves)

PMO Analyst – Strategy

Key skills