Own the design, structure, and ongoing integrity of foundational Workday data
Define and enforce data governance standards, policies, and approval workflows
Serve as the primary point of contact for Workday data usage, standards interpretation, and governance decisions
Design and implement a tiered Workday support model
Identify and categorize Workday work by complexity, risk, and expertise required
Define intake, triage, and escalation processes for Workday requests
Create standards and playbooks for common data and system issues
Monitor support trends and root causes to identify systemic issues
Lead business-as-usual (BAU) data support across Workday modules
Manage and execute EIBs, data loads, and data updates
Establish data quality metrics, validation routines, and monitoring controls
Perform regular data audits to detect inconsistencies, root causes, and systemic gaps

Bachelor's degree and 10+ years of relevant experience; OR Master's degree and 8+ years of relevant experience; OR PhD and 5+ years of relevant experience
10+ years of experience in Workday HRIS, data management, or data governance roles, with demonstrated ownership of foundational data domains
Strong hands-on experience with Workday Core HCM data structures, including supervisory orgs, positions, jobs, cost centers, companies, and locations
Proven experience executing mass data loads (EIBs), data audits, and data remediation in production Workday environments
Deep understanding of how upstream data impacts payroll, integrations, security, and reporting
Experience defining and enforcing data governance frameworks, controls, and approval processes
Strong analytical, problem-solving, and root-cause analysis skills
Excellent communication skills, with the ability to explain data concepts and standards to non-technical stakeholders
Experience supporting Workday in a large, global, or regulated environment
Experience designing or operating tiered application support models for HRIS or enterprise SaaS platforms (Workday preferred)

company-sponsored medical, dental, vision, and life insurance plans*
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives (eligibility may vary based on role)

Associate Director, Workday Operations

Key skills