Serve as a program focal point for Mission Operations, providing leadership over the software sustainment life cycle in operations
Facilitate the program’s Transition to Operations (TTO) and responsiveness of team to customer identified needs through collaboration with Program Management, Government customer teams, Operations stakeholders, Security, Systems Engineering, and capability Product Owners
Participate in appropriate customer discrepancy report review boards to support adjudication and addressing of identified DRs needed for operations
Draft and revise training material, user guide, and other CDRL and documentation for both mission effectiveness and contract compliance
Coordinate and conduct dry runs and rehearsals and enterprise and system test events to demonstrate readiness for operations
Mentor and develop technical staff on operations mission priorities to achieve their full professional potential
Ensure the program is postured and satisfies 24/7 on-call and issue triage support for the operational user community

Current/active TS//SCI clearance
10+ years of experience on major software programs with some of that time spent as part of program leadership
Prior experience with TTO of load-level ground software processing applications and cloud compute infrastructures
Understanding of customer TTO procedures and protocols, including the Risk Management Framework (RMF)
Prior experience with operations customers and/or prime contractors
Positive, collaborative attitude to help inspire both internal and external stakeholders

Program Operations Lead

Key skills