Complete accurate and timely estimate and documentation reviews through our main technology platforms: XactAnalysis & Xactimate, Claims Connect & Mobile Claims, Validate, CMS, Mitigate, and other estimating/claim management platforms and software.
Communicate directly with franchisees and insurance carriers to ensure that requirements are being met.
Coach franchises on opportunities to improve their estimating and documentation performance.
Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines.
Identify and communicate trends to Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders.

High School Diploma or GED
Bachelor’s degree or equivalent experience in insurance claims or related field
One plus years of experience with document review or similar analytical job experience.
Experience serving in a customer service role.
One plus years of experience with industry estimating/estimate review.
Two plus years of experience in the restoration industry regarding water mitigation, mold remediation, lead, and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction.
Knowledge of estimating platforms: Verisk, CoreLogic, Symbility, and other estimating software
Knowledge of estimating principles for the insurance industry.

Reviewer, QA Analyst

About this role