Responsible for processing all parts orders.
Enters, updates and retrieves information through various computer systems.
Handles part inquiries, including questions, concerns and searches.
Processes in-transit requests for available parts in warehouses or places drop ship orders from vendors for non-stocking parts through various computer systems.
Communicates with both internal and external customers regarding the status of parts orders through phone and email.
Expedite priority part shipments and follows up with suppliers to verify delivery.
Answer general questions from customers about equipment and service.
Obtain, update and maintain RMAs from vendors to facilitate warranty returns.
Navigate vendor parts breakdowns to identify parts needed and obtain part numbers for processing orders.
Work with Vendor Tech Services to help identify correct parts.
Participate in special projects and performs other duties as required.

Typically 2 or more years of related experience.
High School education, vocational training and/or on-the-job training.
Bachelor’s degree preferred.
Customer service oriented and ability to work with complex issues, reading schematics, identifying parts
Ability to multitask utilizing multiple computer systems.
Very good interpersonal communication skills.
Very good written and verbal communication skills.
Ability to handle a high call volume.

Parts Procurement Specialist

Key skills