Customer Service Representative, Scheduler

Role Overview

• Handle inbound customer inquiries via phone, email, or chat
• Identify customer needs and assist with product information
• Strategically schedule technician teams
• Conduct outbound calls for job follow ups
• Utilize software to document customer interactions
• Identify and escalate priority issues
• Review and close out jobs by ensuring accuracy

Requirements

• Strong communication skills in English
• Spanish a plus
• Solution-oriented and proactive
• Ability to analyze customer needs
• Comfortable with multi-tasking in high demand environments
• Detail oriented, punctual, and dependable
• Ability to work well with others

Benefits

• Competitive pay
• Supportive work environment
• Paid sick time