Administrative Coordinator – Fleet, Registration Support

Role Overview

• Cross-check and reconcile data between internal systems (Fleet Check & SIMPRO)
• Maintain accurate records across job management and CRM platforms
• Create and update tasks, service jobs, and workflows
• Ensure all documentation is complete, accurate, and properly filed
• Contact customers via phone and email to schedule services
• Confirm bookings and update system schedules
• Respond to customer enquiries in a professional and timely manner
• Collect missing information from customers and internal teams
• Process Queensland Transport registration documentation
• Ensure compliance and accuracy in all submitted records
• Track service, roadworthy, and registration due dates
• Allocate correct workflows based on deadlines
• Prepare job documentation and assist with basic quoting using templates
• Maintain organised digital filing systems
• Provide feedback collection from customers post-service
• Support the operations and workshop team with admin tasks

Requirements

• Experience in administration, data entry, or operations support
• Background in scheduling, bookings, or customer service (preferred)
• Exposure to logistics, fleet, automotive, or service-based industries (advantageous)
• Strong administrative and data entry experience
• High attention to detail and accuracy
• Confident in handling customer calls and emails
• Ability to follow structured processes and workflows
• Strong organisational and time management skills
• Comfortable working in a fast-paced, repetitive task environment
• Reliable, proactive, and able to work independently

Systems Experience

• CRM / Job Management Systems – Intermediate
• Microsoft Office / Google Workspace – Intermediate
• Fleet Check / SIMPRO – Basic to Intermediate (training provided)
• Phone systems (e.g., 3CX) – Basic

Benefits

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Part-time job
• HMO
• Annual leave
• 13th-month pay
• With Government Mandated Benefits