Manage key accounts with respect to both customer service needs as well as technical service needs as it relates to assisting with profile creation and support
Take ownership by working internally to coordinate waste disposal needs in accordance with service agreements
Provide support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction
Actively manage multiple customers assigned to the team member’s roster including communications and logistical activities; prepare and review orders for accuracy per client contract
Partner with Sales team to increase revenue growth of assigned accounts
Maintain thorough and updated customer records
Conduct research and work cross functionally to resolve or escalate problems

Bachelor’s degree coupled with a minimum of 5 years of work experience in a technical account management or customer service role
High level of Customer Service acumen and business acumen
Self-directed, with the ability to work on multiple projects with competing priorities and deadlines
Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook)
Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce
Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening
Ability to manage several tasks simultaneously and meet deadlines

health, dental, vision, life, and disability insurance plans starting on the first day of employment
paid time off
wellness benefits
employee discount program
tuition assistance
a 401k with company matching

Technical Account Manager

Key skills