Responsible for driving recovery on delinquent accounts through structured field visits.
Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments.
Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections).
Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.
Track, follow up, and convert promises to pay (PTPs) into actual payments.
Negotiate repayment plans and settlements within approved guidelines.
Maintain accurate records of all activities and customer interactions.
Verify customer information and update records to improve contactability.
Prioritize accounts based on delinquency stage and recovery potential.
Escalate non-responsive or high-risk accounts where necessary.
Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.
Ensure compliance with internal policies and regulatory requirements.

Bachelor’s degree in any relevant field.
1–2 years’ experience in collections or field recovery.
Understanding of delinquency management and roll rates.
Strong negotiation and communication skills.
Proficiency in Microsoft Excel.
Self-driven, accountable, and comfortable working in a target-driven environment.
Strong analytical and problem-solving ability.

Field Collections Agent

Key skills