Representative 1, Credit & Collections – Commercial

Role Overview

• Handling commercial customers’ inquiries while using negotiation skills to collect delinquent balances
• Facilitates interactions with customers in accordance with the Company’s service delivery strategy
• Establishes rapport and promotes effective relationships, upholding Comcast’s commitment to customer experience
• Reviewing past due commercial accounts to engage customers in negotiating payment arrangements
• Complying with national credit and collection policies, alongside Federal, State, and Local regulations
• Processing payments securely and establishing policy-compliant payment arrangements

Requirements

• High School Diploma / GED (Required)
• 0-2 Years Relevant Work Experience
• Ability to work Monday
• Friday anytime between the hours of 8am-8pm EST
• Experience in a remote environment is preferred

Benefits

• Best-in-class Benefits to eligible employees
• Array of options for physical, financial and emotional support