Perform patching and updates for client systems using Kaseya VSA.
Manage and deploy operating system and application patches through Microsoft Intune.
Support patching activities using Datto RMM, including monitoring, troubleshooting failures, and ensuring successful deployment.
Generate and maintain patch compliance reports, ensuring systems meet security and compliance standards.
Deploy, update, and manage third-party applications across endpoint devices.
Use PowerShell scripting to automate endpoint tasks, improve efficiency, and resolve recurring issues.
Maintain endpoint performance, stability, and security across multiple environments.
Handle and resolve incidents, service requests, and patch‑related issues via the ConnectWise ticketing system.
Work independently on L2‑level tasks while escalating complex issues when appropriate.
Follow defined SLAs and operational processes in a high‑volume, ticket‑driven environment.
Maintain accurate endpoint documentation and asset visibility using Liongard.
Assist with remediating an existing backlog of Liongard deployments.

3–5 years of experience in endpoint management, systems engineering, or desktop support roles
Strong hands‑on experience with endpoint patching and update management
Experience with one or more RMM/MDM tools such as Kaseya VSA, Microsoft Intune, or Datto RMM
Familiarity with ConnectWise or similar ITSM/ticketing platforms
Working knowledge of PowerShell scripting
Strong troubleshooting, documentation, and communication skills
Ability to work independently in an L2 capacity with minimal supervision

Preferred / Nice‑to‑Have Skills

Experience working in a Managed Services Provider (MSP) environment
Previous experience with Liongard, particularly asset management and remediation
Exposure to patch compliance reporting and audit support
Understanding of endpoint security best practices

Endpoint Systems Engineer, Level 2

Key skills