About this role
Role Overview
- Answer customers’ questions and resolving any issues that they may be facing
- Identify problem areas and flagging them to the concerned team
- Ensure customer satisfaction, and work on collecting and tracking user's feedback
- Work closely with the product teams to resolve issues and share customer feedback
Requirements
- Previous experience providing support through live chats
- Fluency in English
- Strong technical and analytical skills
- Ability to provide proactive and innovative solutions
- Outstanding written and verbal skills
- Ability to understand customer's needs
- Ability to work in teams
- A customer-centric, empathetic mindset with excellent listening skills
- An ability to focus on what counts, creating simple solutions to deliver fast results
- A passion for learning and desire for self-improvement
- Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
- Internet connection of at least 30mbs
Benefits
- Flexibility with a rotating monthly schedule
- Support through onboarding and professional development