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Customer Care Specialist at Preply | JobVerse
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Customer Care Specialist
Preply
Remote
Website
LinkedIn
Customer Care Specialist
Egypt
Full Time
1 week ago
$8,004 USD
No Sponsorship
Apply Now
About this role
Role Overview
Answer customers’ questions and resolving any issues that they may be facing
Identify problem areas and flagging them to the concerned team
Ensure customer satisfaction, and work on collecting and tracking user's feedback
Work closely with the product teams to resolve issues and share customer feedback
Requirements
Previous experience providing support through live chats
Fluency in English
Strong technical and analytical skills
Ability to provide proactive and innovative solutions
Outstanding written and verbal skills
Ability to understand customer's needs
Ability to work in teams
A customer-centric, empathetic mindset with excellent listening skills
An ability to focus on what counts, creating simple solutions to deliver fast results
A passion for learning and desire for self-improvement
Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
Internet connection of at least 30mbs
Benefits
Flexibility with a rotating monthly schedule
Support through onboarding and professional development
Apply Now
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