Leading, mentoring, and developing a team responsible for account management, outbound calling, e-commerce and customer engagement, establishing clear expectations and KPI’s and fostering a culture of customer excellence.
Overseeing an assigned territory of veterinary clinics by building relationships with key contacts to support retention and partnership longevity while monitoring account performance and identifying opportunities for growth.
Ensuring the effective execution of outbound calls promoting new products, offers and campaigns, partnering with Marketing to deliver consistent messaging.
Oversight of inbound overflow and outbound call activity in order to maintain strong customer relationships and ensure timely and accurate responses to customer queries.
Promotion of strong CRM and data discipline in account maintenance and administration.
Working closely with cross functional teams across warehouse, logistics, finance, and sales to deliver seamless operational support.

Demonstrated leadership and coaching experience of customer facing teams either in customer service, account management or sales support.
Experience in building a team would be highly regarded.
Industry experience across animal health will be advantageous, as would experience within an environment of a high number of product SKU’s.
Experience in using CRM systems i.e. Salesforce.
Strong knowledge and experience with outbound promotions or marketing campaign support and the ability to identify growth opportunities and interpret account performance.
Superior analysis skills coupled with the ability to interpret and meaningfully present data.

Generous discounts on our range of animal health food & enrichment products.
Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave.
Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations).
Free 24/7 access to our Employee Assistance Program.
Reward & recognition through our quarterly Values Awards and our Service Anniversary Awards.
Professional development through our Leadership Development & Emerging Leadership courses.
Access to annual flu vaccinations.
Annual volunteer days.

Client Relationship Team Manager

Key skills