Own site reliability and availability for our cloud-hosted platform – 24x7 uptime, monitoring, alerting, anomaly detection, and incident response programs.
Drive security outcomes across the platform – tracking findings and acting as a business stakeholder.
Own PCI Level 1 compliance currency and drive adoption.
Participate in SAFe planning – bringing security, compliance, and reliability work into the engineering pipeline.
Lead infrastructure patching and maintenance within our AWS environment.
Manage and develop an internationally distributed team across multiple functions.
Own the AWS cost and capacity budget.
Partner with engineering directors to define infrastructure and application-layer security.
Own vendor outcomes across the cloud ecosystem and guide personal development of your team.
Foster a culture of shared values.

7+ years in SRE, DevOps, cloud infrastructure, or security engineering, with 4+ years leading technical teams.
Deep AWS experience across compute, networking, storage, and managed services in a production enterprise environment.
Hands-on familiarity with the security and compliance discipline – you’ve operated in PCI, SOC 2, or equivalent regulated environments.
Comfort working within SAFe or similar delivery frameworks.
Manage through credibility and technical engagement, not just title.
Inquisitive, direct, and outcome-oriented – you form opinions and communicate them clearly.

Discretionary Time Off (DTO) – Take time off when you need it.
15 Company-Paid Holidays – Including a company-wide break from Christmas Eve through New Year’s Day.
Comprehensive Benefits Package – Switchfly offers a full suite of health benefits, with the company covering an average of 87% of employee premiums.
401(k) with Company Match – We support long-term financial wellness with a competitive retirement plan.

Director, Site Reliability – Operations

Key skills