Grid Operations Specialist

Role Overview

• Develop, organize, and maintain training content for utility control room operators and support staff, translating engineering concepts into practical, operationally relevant curricula.
• Lead and facilitate training classes, workshops, and knowledge-transfer sessions at client sites, demonstrating strong presentation and classroom facilitation skills.
• Collaborate with subject matter experts (SMEs) and client stakeholders to identify training gaps and develop targeted learning objectives.
• Create training materials including instructor guides, participant workbooks, job aids, simulations, and assessment instruments.
• Evaluate training effectiveness and iterate on content based on participant feedback and operational outcomes.
• Provide technical consulting in areas such as SCADA/EMS/DMS/ADMS operations, grid reliability, and distribution or transmission operations engineering.
• Support grid operations technology implementations by contributing engineering analysis, requirements development, and process documentation.
• Assess current operational roles, tasks, processes, and procedures; develop recommendations for improvement aligned with industry best practices.
• Translate technical system configurations and operational procedures into clear, accessible documentation for diverse audiences.
• Assist with business process analysis, process mapping, and workflow optimization for grid operations functions.
• Serve as a trusted technical resource to utility clients, building credibility through engineering depth and practical problem-solving.
• Partner with client stakeholders to evaluate and prioritize operational and training challenges.
• Provide relevant, accurate, and concise deliverables aligned with project and business objectives.
• Recommend and support delivery of client solutions including communication plans and presentations.
• Support Mosaic’s Grid Operations and Grid Modernization teams with cross-practice knowledge sharing and lessons learned.
• Contribute to development of reusable content artifacts, templates, and internal process improvements.
• Assist with business development activities including scoping, estimating, and proposal development.
• Adhere to project parameters including scope, assumptions, and project plans to achieve exceptional client results.

Requirements

• Utility industry experience in any engineering, operations support, or technical role (does not need to be direct control room operator experience).
• Familiarity with SCADA, EMS, DMS, ADMS, or similar grid operations technology platforms.
• Engineering mindset – strong analytical and systems-thinking skills with the ability to break down complex technical concepts.
• Strong communication and presentation skills – able to stand up and confidently lead a training class or client workshop.
• Proficiency with standard business tools (MS Office suite, Visio or equivalent diagramming tools).
• A self-starter who thrives in a dynamic, client-facing consulting environment with changing priorities.
• Willingness to travel to client sites as project needs require.
• Bachelor’s degree in Power Systems Engineering, Electrical Engineering, or a related technical discipline (preferred).
• Experience developing or delivering technical training content (preferred).
• Background in one or more of the following utility roles: Planning Engineer, Distribution Operations Engineer, Distribution Engineer, Operations Engineer, SCADA Engineer, Reliability Engineer, or similar (preferred).
• Familiarity with grid operations processes including switching, outage management, load management, and system restoration (preferred).

Tech Stack

• Switching

Benefits

• health and wellness benefits
• a Flexible Time Off program
• paid holidays
• a discretionary 401(k) match
• for US based employees, participation in the Employee Stock Ownership Plan (ESOP)