Manager, Client Implementations I

Role Overview

• Manage department resources, including defining needs and hiring quality team members
• Direct the performance management of all direct reports
• Enforce established processes and create new processes where appropriate
• Ensure and manage the professional development of team members
• Manage technical escalations effectively
• Conduct research on emerging products, services, and standards to support enhancement and development efforts
• Act as a focal point in tracking problems and establishing trends for system availability
• Participate in project planning, determining project needs in advance, and establishing timelines to complete projects on time

Requirements

• 3+ years of people management experience
• 10+ years of experience in technical or project management
• Bachelor’s degree in Business Administration and/or equivalent military experience
• Ability to gather, analyze, and interpret data accurately, and make recommendations for resolution
• Experience troubleshooting and managing technical escalations
• Strong customer focus with a sense of urgency and flexibility to changing circumstances
• Strong interpersonal and negotiation skills with a high level of teamwork capabilities.

Benefits

• Equal Opportunity Employer
• Disability accommodation