Ensures that customers see value throughout their entire Blackboard journey
Engages with customers to understand their goals and create plans that achieve partnership objectives
Works collaboratively with other Blackboard teams to ensure customers receive appropriate support, resources, and services
Assists account team members in identifying expansion (sales and services) opportunities
Supports, demonstrates, and proves the value of technologies for customers
Listens and engages to understand customers’ educational strategies and initiatives
Designs the right solution set for each customer to achieve maximum value
Maintains expert-level knowledge and domain proficiency in a range of products
Participates in customer discovery calls and creates account value proposals
Manages and delivers high quality technical validation events

Bachelor’s degree (or equivalent) in Business, Information Technology Management, Instructional Design, or other education-related field
Understanding of the application of instructional technologies to varied teaching and learning environments
Understanding of enterprise level IT infrastructure, deployment methodologies, and cloud/SaaS environments
8-12 years of pre-sales experience, preferably in enterprise sales and/or education technology
Strong oral and written communication skills
Exceptional ability to present to small and large groups of people who may have varied roles, experience, and perspectives
Ability to work independently in a geographically dispersed team and be self-motivated
Proven ability to engage effectively at the executive-level
Fluency in written and spoken English.

Senior Customer Success Manager – Business, Government

Key skills