Senior Project Coordinator

Role Overview

• Manage and control the processing of rebate and incentive applications for small‑ and medium‑business customers installing lighting upgrades, ensuring accuracy, quality, and compliance across all program requirements
• Process new lighting incentive applications for the direct install and midstream channels, including initial QC and eligibility screening
• Review and validate documentation—including invoices, forms, project details, and supporting materials—to ensure program compliance
• Build and manage project records in multiple proprietary databases and internal systems
• Support weekly incentive payment release cycles, including QC and correction processing
• Maintain clear, consistent documentation of workflows and data‑entry procedures
• Respond to incoming questions via the program phone line and inbox
• Provide respectful, clear, and accurate guidance on program requirements, documentation needs, or next steps
• Assist internal departments with questions regarding incentives, requirements, and industry standards
• Support cross‑functional process improvements that positively impact incentive processing speed and accuracy

Requirements

• 1–3 years of relevant experience
• A high school diploma or equivalent required; Associate’s degree preferred
• Experience in customer service, administrative operations, incentive processing, or detailed data processing
• Strong attention to detail, accuracy, and quality over speed
• Ability to pivot between tasks quickly and adapt to shifting priorities
• Excellent customer‑service skills with the ability to communicate clearly and professionally
• Data‑entry proficiency across multiple systems; comfort learning new databases
• Ability to stay organized and focused, even in fast‑changing workflows
• Strong problem‑solving mindset and willingness to ask questions when needed
• Experience working on phones, with customers, or in service‑oriented roles (highly beneficial)
• Ability to work well both independently and as part of a close‑knit team

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career