Lead the creation and delivery of monthly BSC Service Management packs, coordinating inputs from team leads and translating performance data into clear, meaningful insight for business unit partners
Analyse BSC performance against internal important metrics, historic trends, and third‑party benchmarks to find opportunities for improvement and understand root causes of variance
Challenge and support business partners to drive accountability for end‑to‑end BSC service delivery, ensuring priorities are clearly defined and progress is tracked
Manage planning and prioritisation across BSC teams to ensure improvement activity is focused, delivered at pace, and aligned to business needs
Lead and develop a small team, balancing short‑term delivery with longer‑term process improvements, ensuring change is delivered in line with the M&S control environment

Qualified accountant (CIMA, ACCA, ICAEW or equivalent) with experience in a professional services or operational finance environment
Strong background in service or performance management, ideally within shared services or client‑facing finance functions (P2P, O2C or R2R)
Proven ability to turn complex data into clear insight, using benchmarks and trends to influence decision‑making and drive improvement
Confident business partner manager, able to challenge constructively and build credibility across a broad range of business partners
Experience leading small teams and managing change, with a focus on efficiency, prioritisation, and return on investment

20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you

Finance Manager – Service Management, Performance

About this role