Lead Change Partner, FinCrime Fraud and Disputes

Role Overview

• Leading the design and delivery of complex, cross-functional change initiatives across Financial Crime, Fraud and Disputes
• Partnering with Product, Risk, Technology and Operations to shape solutions that balance customer experience, risk and efficiency
• Acting as a trusted advisor in product and risk forums, influencing decisions with a customer-first, risk-aware mindset
• Driving organisational readiness for change, from planning and stakeholder alignment through to implementation and adoption
• Monitoring performance post-launch, resolving issues and continuously improving processes and tooling
• Using data, feedback and insight to identify optimisation opportunities and deliver meaningful operational improvements
• Coaching and supporting other Change Partners, sharing knowledge and raising the bar across the team

Requirements

• You’ve led complex change initiatives in Financial Crime, Fraud or Disputes
• You’re comfortable managing multiple workstreams and navigating ambiguity with confidence
• You take ownership, make sound decisions and stay calm under pressure
• You communicate clearly and can influence and challenge stakeholders at all levels
• You’re equally comfortable thinking strategically and getting into the detail when needed
• You use data and insights to inform decisions and drive continuous improvement
• You enjoy working collaboratively in a fast-paced, evolving environment

Benefits

• Incentive Awards tied to your performance
• £1,000 learning budget each year to use on books, training courses and conferences
• Flexible working hours
• Work from home setup support
• Plus lots more!