Serve as the technical resource in a fast-paced and rapidly changing environment.
Ensure every client touches point within Intralinks service organization is as positive an experience as possible.
Gather requirements, determine best solutions, assist in scoping Statements of Work (SOWs), provide updates to project plans, and successfully complete implementations.
Implement solutions for customers per requirement from inception through final delivery.
Plan, develop, test, and document all solutions and implementations.
Clearly present and explain solutions/overall implementations.
Build reports using Oracle PL/SQL and Redshift/PostgreSQL.
Troubleshoot issues and provide solutions/workarounds.
Ensure solutions are reliable, scalable, easy to maintain, robust, and compliant with both client and Intralinks technology standards.
Analyze and implement enhancements, performance efficiencies, and improvements.
Automate tasks and procedures using one or more of the following APIs, Python, C#, RPA and other technologies as appropriate and utilize REST APIs to implement solutions.
Perform administrative functions related to support delivery, including tracking support requests, completing paperwork, scheduling appointments, and generating documentation

Bachelor’s degree in Computer Science or Systems Information
3-5 years IT experience with industry certification or 7+ years of IT experience without
Advanced knowledge of working with REST APIs (JSON, CURL, Postman)
SQL knowledge (Oracle or Redshift)
Proven customer service skills and business judgement when diagnosing technical problems and providing technical advice and guidance to clients.
Knowledge in IT operations and actively contribute as a team member in project-based work.
Excellent written, communication and presentation skills; ability to communicate verbally and in written form with clients and employees at all levels through management.
Demonstrated critical thinking/problem solving skills and an ability to creatively solve complex issues.
Ability to multi-task, manage multiple implementations/projects and manage stressful situations.
Basic networking principles and concepts.

Technical Consultant

Key skills