Define and execute the enterprise Reliability Operations strategy
Lead transformation of ITIL functions into agile, data-driven service management capabilities
Partner with senior technology and business leaders to embed reliability and performance metrics into product development and operational planning
Lead Site Reliability Engineering (SRE) practices across platforms and services
Establish standards for availability and operational efficiency
Oversee the Mission Control organization responsible for real-time system monitoring
Own the ServiceNow Platform governance strategy and roadmap
Build and develop a high-performing global Reliability Operations team
Work closely with Software Engineering, Infrastructure, Cybersecurity, and Business Technology teams

Proven strategic leader with success driving operational transformation at scale for more than 10 years
Deep expertise in ITIL frameworks
SRE principles
ServiceNow platform administration and architecture
Strong technical understanding across infrastructure, cloud operations, automation, and service management ecosystems
Exceptional ability to influence at all levels
Passionate about developing people and creating a culture of ownership, reliability, and continuous improvement.
Demonstrated track record of leading large, diverse teams providing measurable improvements in service reliability, performance, and user satisfaction.

Senior Director – Reliability Operations

Key skills