Lead branch performance through high quality field and shop operations while building strong, long term customer relationships
Set clear direction, champion safety and people development, and consistently model Finning’s commitment to service excellence
Manage day-to-day branch operations, assets, finances including planning, managing and reporting of branch financial results, assets and facilities requirements
Own successful execution on the customer contract (if applicable)
Create annual budget, forecasting and review applicable contract management emails if required

Minimum 8-10+ years of progressive supervisory or leadership experience, preferably within a service, repair, or execution focused environment
Strong mechanical aptitude with the ability to expand technical expertise and applied operational knowledge
Proven leadership capability, including coaching, mentoring, team development, performance management, and the application of Performance Improvement Plans
Strong interpersonal, written, verbal, and presentation skills, with the ability to influence at all levels and build effective, trust-based relationships
Demonstrated business and financial acumen, including strategic planning, budgeting, forecasting, and sound decision making
Strong analytical and problem-solving skills with the ability to balance operational priorities and customer expectations
Thorough understanding of labor relations and grievance resolution processes
Comprehensive knowledge of service and parts operations, work order cycles, sales processes, warranty programs, and goodwill practices
Deep understanding of operational processes, industry challenges, best practices, and customer requirements
Proven commitment to safety leadership, including completion of Leadership for Safety Excellence training

Director, Service Operations

Key skills