Arrange shipments from Europe to UK based customers, by use of the existing DSV road-freight and distribution network across Europe, along with internal UK distribution and warehousing departments.
Communicating with the local DSV depots across the UK and Europe to ensure deliveries are done in accordance with our customers’ requirements.
Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions.
Receive bookings from UK importers either via our online booking platform or by e-mail
Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System
Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements
Ensure legislative compliance in all areas.
Ensure the company operates within all agreed operational procedures, and statutory requirements including the provision and maintenance of a safe working environment.
General administration, e.g. invoicing; filing, queries, claims, POD handling

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.

Customer Service Agent – Road Imports

Key skills