Lending Optimization Consultant – Regions

Role Overview

• Work in partnership with the assigned credit unions to provide clear and unbiased guidance, education, and tools to build the knowledge members need to make confident financial decisions
• Build and nurture collaborative partnerships with multi-level credit union management and front-line lending staff to increase loyalty to TruStage and lending-related solutions
• Partner with internal stakeholders, including coworkers and cross-functional account teams, to gain buy-in and support for strategic initiatives, ensuring effective communication and alignment across the organization
• Manage assigned territory as a business, utilizing economic, financial, and results data to diagnose territory strengths and/or weaknesses and execute strategic plans to drive results
• Be a subject member expert regarding the digital lending landscape and provide expertise to credit unions using proven methodologies to help navigate and implement the appropriate digital optimization opportunity
• Analyze financial data, including revenue, expenses, profitability, and financial ratios, to identify opportunities and develop sales strategies for revenue growth, risk reduction, and improved financial performance
• Regularly monitor performance and provide recommendations and support for continuous improvement
• Execute credit union recommendations on an ongoing basis through structured plans for adaption and implement of change with continuous feedback for sustained success
• Gather information through consultation and utilize the strategic objectives and culture of the credit union to identify inefficiencies in processes, lending workflows, and systems
• Propose solutions to streamline lending operations, enhance member experiences, and improve credit union non-interest income
• Provide coaching, training, and support to credit union management and staff on products, customer-centric best practices, presentation techniques, and tools to maximize the success of our Credit Union Partners to protect more members

Requirements

• Bachelor’s degree in business administration, Finance, Economics, or a related field, or equivalent trade-off of related professional work experience
• Demonstrated knowledge and understanding of financial service-related products, overall financial services operations, and multi-channel lending ecosystems
• Use of data analysis skills with the ability to use critical thinking to derive actionable insights, problem solve, create, and implement plans for measurable change
• Proven time management skills with the ability to prioritize tasks, meet deadlines, and manage multiple objectives/goals simultaneously
• Demonstrated consultation, facilitation, and presentation skills, with the ability to motivate, influence, and convey complex ideas to others in both face to face and virtual channels
• Ability to adapt style based on size of group and method of delivery
• Ability to navigate complex situations in partnership with internal stakeholders
• Ability to address specific client needs, provide strategic guidance, and leverage experience
• Life and Health insurance resident license – If currently not licensed, must earn within 90 days of starting the position
• Demonstrated deep understanding of the ADKAR Prosci methodology
• 4 Years of lending/management experience preferred with a proven track record of success in coaching, consulting, and staff development and training preferably in a lending or financial services environment
• Ability to travel up to 35% of the time
• Credit Union/Branch experience is a plus

Benefits

• medical
• dental
• vision
• employee assistance program
• life insurance
• disability plans
• parental leave
• paid time off
• 401k
• tuition reimbursement