Internal Specialist Consultant

Role Overview

• Our team is responsible for resolving our clients' issues and, when necessary, escalating requests to Tier 2 (N2).
• Speed, trust, and a focus on root cause are the pillars that support our service approach, ensuring excellence in every interaction and positively impacting our clients, our team, and the company.
• The expectation for this role is to master the product areas assigned to Specialists, serving our medium-portfolio clients with accounts from 100k+ up to 5MM in a dynamic and effective manner, always aiming to resolve issues at their root.

Requirements

• Daily self-management in setting objectives, organizing tasks, and evaluating one’s own performance
• Ability to interpret and analyze success metrics to identify improvement opportunities
• Higher education (in progress or completed)
• Proficiency in managing multiple channels
• Ability to build and strengthen relationships with clients and the team
• Ability to identify, analyze, and resolve problems assertively
• Resilience and flexibility to adapt to change with an entrepreneurial mindset
• Not having participated in this selection process within the last 6 months
• Solid experience in B2B consultative sales, with a focus on managing large accounts (Key Accounts)
• Excellent verbal and written communication, with the ability to build and present value propositions to executives
• Results-oriented
• Strong planning and organizational skills
• Proficiency in Excel

Benefits

• This is a talent pool/bench position.
• Response time for each stage: up to 15 business days.