Key skills
Time Management
About this role
Role Overview
- Provides production support to multiple groups within Operations Services or enterprise wide
- Executes a variety of routine tasks within multiple operational systems
- Interacts with multiple internal partners
- Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction
- May have direct contact with 3rd party vendors and / or external customers
- Researches exceptions and escalate issues to management as appropriate
- May have the opportunity to recommend and implement developed processing improvements within production
Requirements
- High school diploma or equivalent
- Four years or more of operations services related work experience
- Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
- Ability to identify, analyze and resolve exceptions through data interpretation
- Strong PC skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law