Senior Manager, Lot Operations

Role Overview

• Effectively manage all aspects of sale day operations, ensuring all vehicles are properly staged and efficiently run through auction lanes
• Assist senior management in developing and executing operational business plans, analyzing operational expenses, and implementing procedures to improve efficiencies
• Manage reconditioning flow, lot operations and vehicle entry functions and work with commercial departments to schedule and prepare vehicles for sale, ensure proper movements and locations of units
• Direct activities of Vehicle Entry Check-in function to ensure vehicles are scanned and photographed as needed properly and in a timely manner
• Manage and direct the documentation of Vehicle Condition Writing and Condition Report and/or computer data entry
• Maintain positive customer relations and provide out-of-town customers with transportation to and from the Auction
• Manage lot operations daily to ensure efficient operations prior to and after sale
• Supervise and develop lot operations staff, their professional and technical knowledge by recruiting, selecting, orienting, training employees and by providing educational opportunities
• Provide coaching and training for: lot drivers, lane leaders, lot coordinators, vehicle entry crew, inspectors, crew leaders etc
• Provide feedback and coach employees, as necessary
• Plan, monitor, evaluate job performance and conduct performance evaluations
• Monitor lot damage, meet with leaders on a regular basis to review and resolve potential lot operation problems
• Work with coordinators to ensure all vehicles are located, delivered to the lot, properly numbered and parked
• Ensure all company assets used in operations are properly maintained and accounted for
• Maintain/oversee maintenance of equipment including radios, PT scanners, service trucks, wreckers, fuel trucks/equipment, jump boxes, lot vans, golf carts, lift trucks, etc
• Maintain staging & inventory areas and sale lanes to ensure operational efficiency
• Develop and maintain effective schedules for employees
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
• Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
• Assist with timely feedback to customer inquiries
• Maintain operational requirements by initiating, coordinating, and enforcing production and control standards and procedures
• Ensure all established costs, quality, and delivery commitments are met
• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect
• Enforce all company policies and procedures related to employee and customer conduct
• Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support

Requirements

• Bachelor’s degree in a related discipline and 8 years’ experience in a related field
• The right candidate could also have a different combination, such as a master's degree and 6 years’ experience
• a Ph.D. and 3 years’ experience in a related field
• or 12 years’ experience in a related field
• 3+ years’ experience in management or leadership role
• Experience in the automotive industry or auction business
• Reconditioning and/or body shop experience preferred
• Valid driver’s License and good driving record
• Strong verbal and written communication skills
• Effective management, decision-making, and organizational skills
• Experienced computer and software knowledge
• AS400 experience preferred

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually for their own wellness or that of family members
• additional paid time off in the form of bereavement leave
• time off to vote
• jury duty leave
• volunteer time off
• military leave
• parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)