Performance Manager

Role Overview

• Responsible for client retention and utilization, ultimately resulting in continued revenue stream from a business model where no client contracts exist.
• Harvest additional accounts and expanding/upselling product functionality in an effort to maximize revenue growth across their client base.
• Managing between 100 – 140 accounts across multiple software applications.
• Apply extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, to effectively manage the progress and results of each accounts assigned within their portfolio.
• Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed.
• Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
• Identify key barriers and core problems with their client’s situations preventing them from meeting business objectives.
• Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights.
• Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
• At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity.
• Internal experience as a performance manager with multiple years of exceptional client retention results and/or experience with vAuto, Stockwave, KBB ICO and other Cox Automotive products is a plus.
• Experience directly managing preowned operations.
• Highly motivated self-starter capable of working remote independently part of a remote based team.
• Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
• Outstanding relationship management capabilities.
• Strong communication and interpersonal skills.
• Ability to effectively work with all levels at automotive dealership or dealer group.
• Exceptional listening skills and to be able to detect problem/risks without being in face-to-face situation, ability to ask open ended questions to provoke thoughtful disruption.
• Client focus and excellent customer service skills/approach.
• Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
• Proficiency in using Customer Relationship Management Systems and other automotive management systems.
• Technically savvy and proficient in Microsoft Office.
• Drug Testing: To be employed in this role, you’ll need to clear a pre-employment drug test.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.