Responsible for client retention and utilization, ultimately resulting in continued revenue stream from a business model where no client contracts exist.
Harvest additional accounts and expanding/upselling product functionality in an effort to maximize revenue growth across their client base.
Managing between 100 – 140 accounts across multiple software applications.
Apply extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, to effectively manage the progress and results of each accounts assigned within their portfolio.
Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed.
Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
Identify key barriers and core problems with their client’s situations preventing them from meeting business objectives.
Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights.
Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells.
Requirements
Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity.
Internal experience as a performance manager with multiple years of exceptional client retention results and/or experience with vAuto, Stockwave, KBB ICO and other Cox Automotive products is a plus.
Experience directly managing preowned operations.
Highly motivated self-starter capable of working remote independently part of a remote based team.
Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
Outstanding relationship management capabilities.
Strong communication and interpersonal skills.
Ability to effectively work with all levels at automotive dealership or dealer group.
Exceptional listening skills and to be able to detect problem/risks without being in face-to-face situation, ability to ask open ended questions to provoke thoughtful disruption.
Client focus and excellent customer service skills/approach.
Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
Proficiency in using Customer Relationship Management Systems and other automotive management systems.
Technically savvy and proficient in Microsoft Office.
Drug Testing: To be employed in this role, you’ll need to clear a pre-employment drug test.
Benefits
A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.