Monitor and manage key performance indicators and execute root cause analysis utilizing TM operating systems
Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries
Interact with clients in resolving problems and coordinating implementations
Cohesively work with internal SME(s) to resolve problems and/or support implementations
Process and distribute weekly and monthly customer metrics and develop customer performance reports
Prepare various reports as required or any support document needed as well as updating SCLM and SCMP
Initiates continuous process improvement activities and monitors results
Responsible to measure the transportation networks cost and service performance as well as analyze, implement, and develop improvement initiatives in support of the Account Executive
Coordinate the activities of TM procurement to achieve best cost/service solution network
Responsible for preparation in support of client quarterly and monthly account reviews
Evaluate, quantify and present opportunities for continuous improvement at assigned accounts

College degree/Technical Certification required in Business, Logistics, Transportation
A combination of other education and experiences will be considered
Bachelor's degree preferred in Business, Logistics, Transportation
Two (2) years or more of industry related experience required
Two (2) years or more experience in custom and flow of freight as well as Transportation Management required
Strong verbal and written communication skills
Bilingual, French and English (for Quebec Locations only)
Strong planning and organizational skills
Possesses a high degree of initiative
Demonstrates analytical skills
Demonstrates problem solving skills
Excellent interpretation of complex statistical data
Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
Demonstrates customer service skills
Develops and delivers effective presentations
Excellent interpersonal skills
Detail oriented and customer focus

Medical, Dental, Vision
Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid and Paid time off within your first year
Up to 12 weeks paid maternity leave

Transportation Analyst

Key skills