Build friendly and professional relationships with clients;
Align expectations with clients in your portfolio, identify opportunities and demonstrate results (QBR);
Identify and create business and expansion opportunities;
Own the strategy and client service aimed at achieving high NPS (and handling related issues). Therefore, ensure excellent service and continuously improve your knowledge during interactions to deliver maximum value to clients;
Develop strategic approaches to engage the client portfolio under your responsibility;
Build a strong relationship with each client and work to keep contract health stable, opening possibilities for expansion;
Monitor, address and reverse churn;
Retain clients through friendly and productive relationships;

Bachelor's degree completed or in progress in Administration, Law, Public Management or related fields.
Strong logical reasoning and aptitude for analyzing data/information;
Organized to ensure quality in deliverables;
Experience in customer service within Customer Success;
Professional demeanor to build credibility with diverse client profiles;
Resilience to handle pressure, client resistance and multiple demands;
Clear and assertive communication skills;
Experience and solid knowledge of procurement/bidding processes;

Customer Success Analyst — Bids

Key skills