About this role

Provide leadership and strategic oversight for Specialty Operations
Promote customer service excellence by building empathy and passion for the customer experience
Responsible for performance management, administration, training, development, and coaching of multiple teams
Analyze complex trends and take strategic action to avoid recurrence
Promote a culture committed to identifying process efficiencies
Ensure claims meet or exceed quality and regulatory requirements

Bachelor’s degree in a relevant field
10+ years of property claims experience
4+ years of property claims leadership experience
Experience fostering and managing key vendor partnerships at a strategic level
Proven ability to effectively communicate complex technical and business items clearly and succinctly, both written and verbally
Proven ability to work effectively across technical and business-oriented stakeholders
Proven ability to lead department-wide initiatives with limited oversight.

Senior Manager, Claims Specialty Operations

Key skills