Training Specialist

Role Overview

• Provide Electronic Health Record (EHR) end user training to USCG clinic/sickbay staff, both virtually and onsite, utilizing DHA training domains for training delivery. Training content will include the core EHR system, capability releases/upgrades, and new deployments, via instructor-led training (ILT), over-the-shoulder training, and optimization sessions.
• Assess newly assigned clinic/sickbay staff to determine training needs and assign MHS GENESIS/JOMIS solution suite role-based training tracks to end users based on the healthcare personnel requirements/responsibilities.
• Verify that CG personnel can access DHA materials on CGOne network and notify Government Training Lead of access issues.
• Provide workflow training support during deployment and sustainment phases of end-user adoption support.
• Ensure that each user demonstrates the skills and the abilities to use the system in accordance with the criteria required to successfully perform his/her specific role within MHS GENESIS/JOMIS.
• Educate end users on locating training and adoption resources, including instructions for requesting ad-hoc training sessions from a USCG trainer; DHA EHR University and JKO modules; online DHA resources, tip sheets and job aids; Learning Lives; USCG Homeplate SharePoint, etc.
• Train end users (and assist ad-hoc) on the process of submitting MHS GENESIS/JOMIS trouble tickets and provide training issue resolution support.
• Coordinate with designated clinic/sickbay representatives in filling end user training slots and strategically schedule training sessions to maximize resources and efficiently utilize training staff.
• Leverage DHA EHR University and other DHA training, adoption, and optimization resources to improve training delivery to CG healthcare staff.
• When DHA-provided content does not meet CG needs, design and develop curriculum content, coaching materials, and teaching aids as needed, compliant with CG Force Readiness Command (FORCECOM) policies and formats.
• Maintain expertise on MHS GENESIS and associated supporting applications (i.e., Joint Level Viewer (JLV), Patient Portal, reporting platforms (Health Data Intelligence, Discern, LightsOn, Advance), etc.)
• Adapt and customize JOMIS Roles 1 and 2 and JOMIS Operational Medicine Healthcare Solution Suites strategy and training and provide documentation to address Coast Guard needs, as needed.
• Assist with development and execution of a training approach that ensures all trainers and end users are educated and equipped with training materials to use routinely for sustainment training.
• Review all training materials for accuracy and relevancy based on curriculum and workflow and provide recommendations to the appropriate office for updates, as needed.
• Promote EHR optimization for each user’s role to support thorough, efficient documentation. Optimization should include personal configuration of workflow components (adding or removing), filters, continuous scrolling, and contextual view/split screen; Use of favorites and ensuring favorites are added to folders on Quick Orders Mpage; and sharing of favorites among team members.

Requirements

• A minimum of five (5) years’ experience in supporting computer information systems training, tools, software installs, and upgrades; preparing classrooms, facilities, and necessary equipment for classes; delivering classroom instructor led, one-on-one, and structured on the job training.
• A minimum of two (2) years’ experience training personnel on Cerner Millennium Electronic Health Record or MHS GENESIS software.
• Cerner Millenium training certification.
• Strong interpersonal skills, effective verbal and written communication, and the ability to work professionally and effectively with stakeholders in a diverse community.
• Fluency in verbal and written English and English medical terminology and the ability to read, write, speak, and understand English fluently.
• United States (U.S.) citizenship.
• Ability to obtain and maintain at a minimum a Tier 1 NACI background investigation
• Ability to obtain a Common Access Card (CAC) as required.
• Ability to work professionally and effectively with stakeholders in a diverse community.
• Understanding of the unique informatics architecture of the military.
• Operational (deployment), clinical (i.e., RN or HM), and Electronic Health Record (EHR) system experience strongly preferred.

Benefits

• medical
• dental
• vision
• life
• disability
• voluntary benefit programs (critical illness, hospital, and accident)
• health savings and flexible spending accounts
• retirement 401K plan